FAQ

Frequently Asked Questions

1. What is YouMe Midnight Moon?

YouMe Midnight Moon is a brand that represents the elegance and versatility of black. Our collections, rooted in the belief that simplicity is profoundly stylish and empowering, are designed to uplift and inspire. We empower women with timeless style, support emotional well-being, celebrate individuality, and embrace the beauty of mystery. We believe in transforming lives by helping women boldly express their unique stories.

2. Is everything in your store black?

Yes, our core collection at YouMe Midnight Moon is centered around black apparel and accessories. However, we do incorporate subtle tones within our black clothing to add depth and variety. For example, you might find elegant designs with white on black, offering a sophisticated contrast while maintaining the classic enchantment of black. Our focus is on highlighting the timeless and versatile nature of black in fashion, with these additional tones enhancing the overall style and appeal of our pieces.

3. Do you offer international shipping?

Currently, we offer shipping within Puerto Rico and the United States. At this time, our focus is on providing exceptional service to our domestic customers.

4. What is your return/refund policy?

We offer exchanges and store credit for returns within a specified time frame. We do not offer refunds. This policy is part of our commitment to maintaining the unique shopping experience at YouMe Midnight Moon. Please review our Return and Exchange policy for detailed information on how to process a return.

5. Do you have any special discounts?

Yes, we proudly offer exclusive discounts to military members and first responders as a token of our appreciation for their service. To ensure these discounts are accessed by eligible customers, we use the SheerID verification system. Simply apply for your discount through our website, and SheerID will quickly verify your status. Once verified, you'll receive a 10% discount.

6. How can I contact customer support?

You can reach our friendly customer support team by emailing support@youmemidnightmoon.com or using the contact form on our website. We are here to assist with any questions or concerns you may have.

7. How can I stay updated on your latest collections and news?

The best way to stay updated on our latest collections, news, and events is by subscribing to our newsletter. You can also follow us on our social media platforms.

8. Are your jewelry pieces suitable for sensitive skin?

Our jewelry collection is crafted with utmost care using high-quality materials. We understand the importance of skin sensitivity and prioritize the selection of materials that are generally well-tolerated by sensitive skin.

9. How do I determine the right size for clothing and jewelry?

Finding the perfect fit is essential for looking and feeling great. For clothing, we provide a detailed sizing chart on our website to help you select the right size. It’s important to refer to this chart and compare your measurements to ensure the best fit. For jewelry, sizing details such as length and diameter are also provided in the product descriptions. If you have any further questions about sizing, our customer service team is always ready to assist you.